Frequently Asked Questions
How will my order be packaged?
Orders are shipped in discrete packaging, with no visible lables or logos. For more information on shipping, check out our shipping page.
Do you ship outside of Canada?
No- we are currently unable to ship outside of Canada.
Is there a brick and mortar Little Shop of Pleasures location that I can visit?
Little Shop of Pleasures is a Calgary-based business with two locations; one on Macleod Trail S, just south of the Calgary Stampede Grounds, and one on Bowness Road just west of 63rd Street. For more information on our stores, check out our locations page.
Are the in-store and online inventories the same? Is the product I saw online going to be in stock at my favourite LSOP location?
The online store is a relatively new and ongoing project for the company, and while it is growing constantly, its inventory is actually only a fraction of the massive and diverse inventory stocked at our Calgary locations. An item you see in stock on our online store may not, however, be in stock at the store you plan on visiting. We recommend calling ahead to make sure that we have the item you’re looking for on hand.
Why are some items cheaper online than in-store?
Many of the products appearing in our online store have both online and in-store prices listed. The reason for this is the difference in the cost of operating a physical and online storefront. While our shops have a higher overhead as a result of the cost of space, staffing, and utilities, the cost of running the online store is lower- and we pass those savings on to our online shoppers.
Why are certain items excluded from sales?
Some manufacturers require that retailers adhere to strict pricing guidelines. This means that some of our products are already at the lowest price that we are contractually permitted to sell them, and that no further discounts can be applied.
Can I order online and then pick up my order at one of the Calgary locations?
Can I make an order over the phone?
No- orders must be placed online.
An item I ordered is defective- what do I do?
We warranty many of our products against defect for 90 days after the date of purchase. This warranty is in place for eligible items that are purchased either in-store or online. For details on our warranty policies and procedures, and the steps to take in the case of a defective product, check out our warranty page.
I've changed my mind about an item I ordered- can I send it back?
No- all sales are final. Once an item has left our hands, it must be considered used and can not be returned for the safety and peace of mind of all our customers. Only items that are defective as the result of a manufacturing error can be returned to us in exchange for a replacement. For more information on our return policy, please check out our warranty page.
My order has not yet arrived, and I wish to make a change to or cancel it. Can I do this?
Once an order is shipped, we are unable to retrieve it, at which point it is considered a complete- and thus final- sale. If you contact us immediately, we may be able to halt the processing of your order before it ships and make changes or cancel it per customer request.